The fee for using the Prenza service as a buyer of hash power is determined in the fee schedule and is applied to the amount you have spent on your orders (the unspent amount is not charged with a fee). Note that there is no fee for cancelling an order, but a small, non-refundable fee is taken for each newly placed order to prevent order spam....

Mining rig rental services are clumsy and give unexpected results, such as the rig going offline or not reaching the desired or advertised speed. At Prenza, you cannot rent individual rigs, but you can buy hash power, which is similar to renting multiple rigs, while avoiding all the common issues. It is like having your own personal on-demand...

A buyer of hashing power is a person who wants to buy the mining service from someone else. They can do that by renting mining rigs, committing to the cloud mining contract(s) or ordering hash power at Prenza. You can buy hash power and start mining any coin you like, by following these steps. 1. Register a new account. 2. Complete KYC veri...

The General Data Protection Regulation, or in short GDPR, is a data law in the European Union with the aim of strengthening the protection of personal data for individuals who reside in the EU. The GDPR also aims to increase transparency for how personal data is used and to provide EU residents with more control over their data. We at Prenza ...

Prenza and its representatives are present on many different social media sites. Here is the list of social media sites that you can trust and represent the official Prenza profiles:   FACEBOOK - https://www.facebook.com/prenzalrd TWITTER - https://twitter.com/prenzaltd YOUTUBE - https://www.youtube.com/c/Prenza TELEGRAM - https://t.me/pr...

If your 2FA tokens are shown as invalid try to time-sync your mobile device. Your time must show the correct local time, date, and time zone for the authenticator to work properly. Android and Windows phones have an option to correct for time errors inside the Authenticator app properties if you do not wish to sync your clock. iOS devices must...

There are 2 possible reasons why your withdrawals are locked: If you reset your password (and you don't have 2FA enabled), change an email, or disable 2FA, we will disable all withdrawals, API keys, and some parts of buying and trading for your account for up to seven days. This is due to security reasons in case your account gets hacked. ...

2FA or 'two-factor authentication' provides you with an additional security step when logging into your account, withdrawing funds from your Prenza wallet or placing a new order. You can enable it in your settings.The Unset key and QR code change with each website refresh, so once the page is loaded, scan the code and set it up.

If you want to change your password, you can do that in your Security Settings under the "Security" tab. If you have forgotten or lost your password, you can reset it here. Your password won't be changed until you confirm this action via email. If you reset your password (and you don't have 2FA enabled), we will disable all withdrawals, API...

You may access and review or update your online account information at any time by logging into your account. If you have issues closing your account please send us an email to info@prenza.org We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, meet regulatory req...